Questions (FAQ's)

These questions only relate to registered users. General questions are publicly visible from the home page. Here you can ask us anything. Use the search box above to find the question you need answers. Just click on the question and the answer will appear. Click again and it disappears. Or you can click on the "Show all" bar below to display all answers.Feel free to submit new topics using the Submit Question link.

Q: What is a pre-existing medical condition?

A: A pre-existing medical condition means an illness, disease, or other condition during the 60-day period immediately prior to your effective date for which you, your traveling companion or family member scheduled or booked to travel with you; 1) Received, or received a recommendation for, a diagnostic test, examination, or medical treatment, or 2) Took or received a prescription for drugs or medicine. Item 2 of this definition does not apply to a condition that is treated or controlled solely through the taking of prescription drugs or medicine, and remains treated or controlled without any adjustment or change in the required prescription throughout the 60-day period before coverage is effective under this Policy.

Q: What should I do if I have to cancel my trip?

A: First, you should notify your vacation rental company. Then call your insurer to request a claim form.

Q: What support services can I expect to find?

A: Support services vary by the location you select. Most offer telephone services, high speed internet, photo copiers, postage, conference rooms & secretarial services. Be sure to ask about signage, furniture rental.

Q: What will be reimbursed for if I have to cancel my trip?

A: You will be reimbursed for prepaid, non-refundable payments made for your trip when your cancellation falls under one or more of the reasons listed in your Policy or Certificate.

Q: When can I pay for Travel Insurance?

A: We recommend you pay for the insurance at the time of reservation, however you can purchase Vacation Rental Insurance anytime prior to or with your final trip payment.

Q: When is the latest Vacation Rental insurance can be purchased?

A: This insurance can be purchased up until the final trip payment is made or 30 days prior to arrival, whichever comes first.

Q: Where does your company operate?

A: Although we started small, our company is growing. We currently have network offices in Washington State, Idaho, Hawaii and Mexico. Coming on line are British Columbia, Oregon and other great destinations. Local Partners provide hands-on services to Owners and Guests making sure every home is exactly what it should be. Our central office does the marketing, advertising and administration to keep the lodging services first rate.

Q: Who are you folks?

A: Our network is unlike any other. Most lodging companies are either some big corporation a long way from their properties or very small operators without many resources. Our firm, on the other hand, is a network of individually owned local Managers who use our Network to handle the 101 Marketing, Advertising and Administrative details so necessary to quality lodging.

Each Management Member is required to attain some pretty stiff requirements on cleaning, maintenance and Guest services. Everyone in the group has your best interests at heart.

Q: Why are bookings usually non-cancelable.

A: Unlike hotels, vacation homes are valuable assets held by private parties. To allow Guests to hold dates in advance only to cancel them later, means the owner would miss out on other prospective customers in the meantime. In addition, because most homes are booked in advance last-minute replacements are not always possible. We can, however, offer to re-sell dates for a Guest who made a prior purchase. In that case, some or all of the Guest's funds may be refunded if a replacement Guest is found.

Q: Why is there a cleaning fee for Vacation Rentals?

A: Vacation rentals are bigger than hotel rooms and require more effort to clean. Rather than increase the price of every day's rent there is usually an out-cleaning fee. It is also your way of knowing the place will be clean when you arrange.

Q: Why should I Rent from You?

A: There are a bunch of good reasons. We've been around a long time, have quality properties and work diligently to make Guests happy. But the best reason is that we are a unique network where each onsite Manager has a piece of the action. They work overtime to insures you'll have a good experience.

Q: Will a Vacation Rental Insurance plan refund my booking fees?

A: Yes. You can insure any service fees charged up front and invoiced by your reservation company. The costs will be reimbursed if your trip is canceled for a covered reason.

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